Payment & Shipping

Payment

Your payment will be processed securely by PayPal. You can pay with your credit card if you don’t have a PayPal account.

Customers outside of South Africa:

You may be charged customs/import duties, sales tax or other local postal fees on delivery of your parcel. These charges vary depending on your country’s custom policies, and are at your own expense.

 

Shipping

Orders are dispatched within 1-3 business days.
Kitty&Kin cannot be held responsible for damages incurred during the shipping process.

Shipping in South Africa:

Orders are sent to you by courier. Delivery time is 1-3 days from the day of dispatch. Please provide a street address (not a PO box) where someone will be able to accept delivery between 9am and 6pm.

A tracking number will be provided at the time of shipment.

International shipping:

Orders are sent via the South African Post Office’s international mail service. Delivery time is normally 10-15 business days. Kitty&Kin is however unable to guarantee delivery dates since packages might be delayed in the destination country due to customs inspection or other conditions outside of our control.

Expedited shipping is available upon request for an additional fee – contact me for a quotation.

 

Returns

I want every customer to be 100% happy with their Kitty&Kin purchase. If upon receipt of your order you feel that the item/s is not as described on the website, please contact me immediately.

You may return your order within 30 days. If it is received in the same condition that it was sent to you, the cost of the item/s will be refunded. Shipping costs and fees related to importing are unfortunately non-refundable.